PRIVACY & POLICY

1. Privacy

In this Privacy Notice, we explain how we collect and use your personal information that we obtain when you use our services, visit or use our websites or otherwise interact with us, how we share your information, and the steps we take to protect your information.

1 - WHO WE ARE AND THE APPLICATION OF THIS PRIVACY NOTICE

We are committed to the privacy and security of your personal data. This Privacy Notice describes how we collect and use personal data, in accordance with applicable law and our standards of ethical conduct.

This policy ("Privacy Policy") explains what information we collect from You, or You provide to us, what we will use it for, and with whom we share that information. The Privacy Policy also sets out Your rights and who You can contact for more information. Please read the following carefully to understand our views and practices regarding Your personal data and how we will treat it.

In this Privacy Policy, your information is sometimes called "personal data". We may also sometimes collectively refer to handling, collecting, protecting, and storing Your personal data as "processing" such personal data.

2 - DATA PROTECTION PRINCIPLES

“Personal data” means any information that enables us to identify you or the beneficiary of your transaction with us, directly or indirectly, such as name, email, address, telephone number, any form of identification number, or one or more factors specific to your or your beneficiary’s identity.

We are committed to complying with applicable data protection laws and will ensure that personal data is:

a.  Used lawfully, fairly, and in a transparent way;

b.  Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;

c.  Relevant to the purposes we have told you about and limited only to those purposes;

d.  Accurate and kept up to date;

e.  Kept only if necessary, for the purposes we have told you about;

f.  Kept securely.

3 - WHAT PERSONAL DATA DO WE COLLECT AND HOW DO WE COLLECT IT?

We may collect personal data when you give it to us, including when you indicate that you would like to receive any of our Services, when you register with us, when you complete forms online, when you speak with us over the telephone, when you write to us and when you visit the Website

We may collect and process the following personal data:

1. Your name;
2. Your contact information such as Your email address and telephone number (or any telephone number used to call our customer services);
3. Your demographic information such as age, education, gender, and interests;
4. Evidence of Your identity (for example passport information); unique identifiers such as username, account number, and password;
5. Your profiles and postings on any other social media applications and services that we provide or that You make available to us;
6. Your payment details or other financial data, e.g.: Your bank or payment method provider’s name, or your account number, sort code and billing address; and information about Your visit to our website, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), length clicks, and mouse-overs) and methods used to browse away from the page. We also collect from You information of visits to certain pages, page interaction information (such as scrolling, in relation to other people (e.g.: details of the recipients of Your money transfers), where You provide us with such information. By providing us with such information you confirm that you have obtained any necessary permissions from such persons to the reasonable use of their information for such purposes in accordance with this notice, or are otherwise permitted to give us this information on their behalf Please also ensure that those other people are aware of this notice and that the provisions of this notice are clearly communicated to them.

 

4 - HOW WE USE YOUR PERSONAL DATA

Personal data collected through our site is typically stored and processed in the United Kingdom.

Our primary purpose in collecting user information is to provide You with a safe, smooth, efficient, and customised experience and to provide the services You have requested from us. We may also use the information that You have provided to ensure that the content on our site is presented in the most effective manner for You and Your computer or device.

We use Your information for the following specific purposes:

1. to carry out our obligations arising from any contracts entered into between You and us or from applicable law, and to provide You with the services in accordance with our terms and conditions and with this Privacy Policy;
2. to register You with a Forex County account;
3. to fulfill Your Transaction Request;
4. to send You confirmations;
5. to notify You about changes to our services;
6. to prevent fraud;
7. to ensure that content from our site is presented in the most effective manner for You and for Your computer;
8. to measure or understand the effectiveness of advertising we serve to You and others, and to deliver relevant advertising to You; to make suggestions and recommendations to You and other users of our site about services that may interest You or them; and 
9. to display personal testimonials of satisfied customers on our website in addition to other endorsements, where You have agreed with a third-party review site that we may do so. If You wish to update or delete Your testimonial, You can contact us at [email protected]

Legal grounds for using Your personal information

The law permits us to process Your personal data in the way we do because the processing is necessary for the purposes of the legitimate interests that we pursue, which are:

1. to run and administer our business;
2. to prevent fraud;
3. to provide you with our services;
4. to evaluate, develop or improve our services;
5. to keep you informed about relevant products and services you are using;
6. to discharge our legal obligations to store and disclose information where necessary; and/or
7. to provide You with an efficient and smooth customer experience; necessary for the performance of our contract with us
8. to provide You with our services; necessary in order to comply with a legal obligation to which we are subject; or permitted by You, because You have given us consent.

 

5 - IS DATA COLLECTED SHARED WITH OR COLLECTED BY THIRD PARTIES

We may share your personal data with other Forex County third parties in order to enable or facilitate us to provide you with any of the Services you have requested, and also for  Forex County legal compliance purposes and, where you have consented and not withdrawn your consent.

The following categories of recipients may receive your personal information and process it for the purposes outlined in this Privacy Policy:

1. We may disclose data to provide our services, respond to legal requirements, enforce our policies, liaise with judicial or regulatory authorities where required under applicable law, and protect our rights and property.
2. The personal information You provide to us may also be shared with third-party companies, agents, contractors, service providers, or related companies, including without limitation:

- with credit reference agencies to verify Your identity or recipients of the money transferred through the Service, if this is necessary to provide You with our services, respond to your enquiries or for any other related purposes,

- with fraud prevention agencies who may use it to prevent fraud and money-laundering and to verify Your identity

(please note that those who commit fraud can be refused services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies can be found by contacting us at [email protected] 

3. We may also share Your personal information with:

         - other companies we have instructed to provide services to or for us;

         - other third parties for those purposes that may be reasonably ascertained from the circumstances in which the information was submitted;

         - other business entities, should we plan to merge with, or be acquired by, or be invested in by that business entity, or if we undergo a

            corporate re-organisation;

         - any successor in interest, in the event of a liquidation or administration of ForexCounty; and

         - to any other third party, but only subject to Your prior consent.

Links to Other Sites

Our website may contain links to other sites, including via our social media buttons. While we try to link only to websites that share

1. our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by others.
2. websites and a link do not constitute an endorsement of that website. Once You link to another website from our website You are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices.

Please check these policies before You submit any data to these websites.

6 - HOW LONG IS YOUR PERSONAL DATA RETAINED?

Personal data is used for different purposes and is subject to different standards and regulations. In general, personal data is retained for as long as necessary to provide you with services you request, to comply with applicable legal, accounting, or reporting requirements, and to ensure that you have a reasonable opportunity to access the personal data.

To determine the appropriate retention period for personal data, we consider the applicable legal requirements, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means. For example:

1. Legal and regulatory requirements. We will retain your personal data if required to comply with legal and regulatory obligations, compliance procedures, and legal limitation periods.
2. Customer service. If you provide us with your personal data but do not have ForexCounty Email Services account, we may (subject to any legal or regulatory considerations) retain your personal data for as long as necessary to deal with your query.
3. Marketing and ForexCounty Email Services. Personal data provided to us for marketing and ForexCounty Email Services purposes may be retained until you opt-out or until we become aware the data is inaccurate.

 

7 - IS CORRESPONDENCE THAT YOU SEND TO US SAVED?

Yes. If you send us correspondence, including e-mails, we may retain such data along with any records of your account. We may also retain customer service correspondence and other correspondence involving you, us, and any ForexCounty Company, our partners, and our suppliers.

8 - DATA SECURITY

We are committed to maintaining the security of your personal data and have measures in place to protect against the loss, misuse, and alteration of the data under our control.

We employ modern and secure techniques to protect our systems from intrusion by unauthorised individuals, and we regularly upgrade our security as better methods become available.

Our datacentres and those of our partners utilise modern physical security measures to prevent unauthorised access to the facility.

In addition, all personal data is stored in a secure location behind firewalls and other sophisticated security systems with limited (need-to-know) administrative access.

All our employees who have access to, or are associated with, the processing of personal data are contractually obligated to respect the confidentiality of your data and abide by the privacy standards we have established.

Please be aware that no security measures are perfect or impenetrable. Therefore, although we use industry-standard practices to protect your privacy, we cannot (and do not) guarantee the absolute security of personal data.

The Website may offer chat rooms, forums, message boards, or news groups to users. It is important to remember that any information disclosed in these areas becomes public information. Accordingly, as with any public forum, you should exercise extreme caution when deciding whether to disclose your personal information.

9 - DOES THIS PRIVACY NOTICE APPLY TO OTHER WEBSITES?

No. Our Website (www.forexcounty.com) may contain links to other Internet websites. By clicking on a third-party advertising banner or certain other links, you will be redirected to such third-party websites. We are not responsible for the privacy policies of other websites or services. You should make sure that you read and understand any applicable third-party privacy policies, and you should direct any questions or concerns to the relevant third-party administrators or webmasters prior to providing any personal data. We may permit third parties to offer subscription or registration-based services promoted through our own Services. In some instances, these other services may be co-branded or use ForexCounty's trademarks under license; however, other’s services have their own respective privacy policies.

10 - DIRECT MARKETING

We may sometimes contact you (by email, SMS text, letter or phone) in order to provide targeted marketing about our Services. Such marketing communications will only be sent to you if you gave your consent (when you registered for our Services or at another point) and you have not withdrawn such consent or if there is another basis to send such communications to you.

All marketing e-mails you receive from us will include specific instructions on how to unsubscribe and you may unsubscribe at any time or alternatively, you can unsubscribe from marketing at any time by contacting us in writing by email at [email protected]

You should note that we are opposed to third-party spam mail activities and do not participate in such mailings, nor do we release or authorise the use of customer personal data to third parties for such purposes.

11 - PRIVACY COMPLAINTS PROCEDURE

INDIVIDUAL RIGHTS

• Subject Access Request: If you are interested to find out what data we hold on you and/or wish to request that we modify, update, or delete this information, please contact the team at [email protected] at any point and we will be happy to advise. Please note that to comply with your request, we may ask you to verify your identity or ask for more information about your request and we may decline your request, where we are legally permitted to do so, but we will explain why if we do so. Where requests are manifestly unfounded or excessive because they are repetitive, we will charge a reasonable fee considering the administrative costs of providing the information; or refuse to respond and the reason will be explained.

Also, if the request is made electronically, we will provide the information in a commonly used electronic format.

• Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply: for example if we are conducting research where the processing of personal data is necessary for the performance of public tasks.
• Right to Rectification: Where we have obtained your personal data to process for certain activities and you find the data to be misleading or inaccurate, you have the right to request for rectification. This can be done in writing or verbally through [email protected]. We have processes in place to respond to that request within 30days (although we may be allowed to extend this period in certain cases) However, based on certain conditions, we may refuse requests to rectify data. The reason will be made known to the individual involved. However, if you disagree in such circumstances, you have the right to make a complaint to the ICO or another supervisory authority.
• Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example, for having forexcounty login details) you may withdraw your consent at any time.
• Right to erasure: In certain situations, you have the right to request us to “erase” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases and we may, should a worker contact us directly, need to refer this request to the appropriate data controller to assess – for example, the client hiring organisations and will only disagree with you if certain limited conditions apply (these will typically be around competing legislation, for example, health and safety or HMRC requirements). If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
• Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this – either by directly transferring your data for you or by providing you with a copy in a commonly used machine-readable format.
• Right to lodge a complaint with a supervisory authority: You also have the right to lodge a complaint with your local supervisory authority. In this case, the supervisory authority is:
• Right to Verbal complaint with management. You also have the right to lodge a verbal complaint with a management team, a request to [email protected] a manager will make arrangements to call you in 24 hours.

HEAD OFFICE ADDRESS:

FA Global BK Finance LTD

30 Churchill Place,

London, England, E14 5EU

Customer Service Number - +44 - 0333 006 8485

Other information relating to your privacy

The Services are not intended for use by children, especially those under 16. No one under age 16 should provide any Personal Information or use our public discussion areas, forums, or chats. If it is discovered that we have collected Personal Information from someone under 16, we will delete that information immediately.

12- CONTACT US

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us in writing by email at

[email protected] or by post to FA Global BK Finance LTD

30 Churchill Place,

London, England, E14 5E

Customer Service Number - +44 - 0333 006 8485

2. Banks and other providers often add

In this Privacy Notice we explain how we collect and use your personal information that we obtain when you use our services, visit or use our websites or otherwise interact with us, how we share your information and the steps we take to protect your information.

1 - WHO WE ARE AND THE APPLICATION OF THIS PRIVACY NOTICE

We are committed to the privacy and security of your personal data. This Privacy Notice describes how wecollect and use personal data, in accordance with applicable law and our standards of ethical conduct.

This policy ("Privacy Policy") explains what information we collect from You, or You provide to us, what we will use it for and with whom we share that information. The Privacy Policy also sets out Your rights and who You can contact for more information. Please read the following carefully to understand our views and practices regarding Your personal data and how we will treat it.

In this Privacy Policy, your information is sometimes called "personal data". We may also sometimes collectively refer to handling, collecting, protecting and storing Your personal data as "processing" such personal data.

2 - DATA PROTECTION PRINCIPLES

“Personal data” means any information that enables us to identify you or the beneficiary of your transaction with us, directly or indirectly, such as name, email, address, telephone number, any form of identification number or one or more factors specific to your or your beneficiary’s identity.

We are committed to complying with applicable data protection laws and will ensure that personal data is:

a.  Used lawfully, fairly and in a transparent way;

b.  Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;

c.  Relevant to the purposes we have told you about and limited only to those purposes;

d.  Accurate and kept up to date;

e.  Kept only if necessary, for the purposes we have told you about;

f.  Kept securely.

3 - WHAT PERSONAL DATA DO WE COLLECT AND HOW DO WE COLLECT IT?

We may collect personal data when you give it to us, including when you indicate that you would like to receive any of our Services, when you register with us, when you complete forms online, when you speak with us over the telephone, when you write to us and when you visit the Website

We may collect and process the following personal data:

1. Your name;
2. Your contact information such as Your email address and telephone number (or any telephone number used to call our customer services);
3. Your demographic information such as age, education, gender, and interests;
4. Evidence of Your identity (for example passport information); unique identifiers such as username, account number and password;
5. Your profiles and postings on any other social media applications and services that we provide or that You make available to us;
6. Your payment details or other financial data, e.g.: Your bank or payment method provider’s name, or your account number, sort code and billing address; and information about Your visit to our website, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), length clicks, and mouse-overs) and methods used to browse away from the page. We also collect from You information of visits to certain pages, page interaction information (such as scrolling, in relation to other people (e.g.: details of the recipients of Your money transfers), where You provide us with such information. By providing us with such information you confirm that you have obtained any necessary permissions from such persons to the reasonable use of their information for such purposes in accordance with this notice, or are otherwise permitted to give us this information on their behal Please also ensure that those other people are aware of this notice and that the provisions of this notice are clearly communicated to them.

 

4 - HOW WE USE YOUR PERSONAL DATA

Personal data collected through our site is typically stored and processed in the United Kingdom.

Our primary purpose in collecting user information is to provide You with a safe, smooth, efficient, and customised experience and to provide the services You have requested from us. We may also use the information that You have provided to ensure that the content on our site is presented in the most effective manner for You and Your computer or device.

We use Your information for the following specific purposes:

1. to carry out our obligations arising from any contracts entered into between You and us or from applicable law, and to provide You with the services in accordance with our terms and conditions and with this Privacy Policy;
2. to register You with a Forex County account;
3. to fulfill Your Transaction Request;
4. to send You confirmations;
5. to notify You about changes to our services;
6. to prevent fraud;
7. to ensure that content from our site is presented in the most effective manner for You and for Your computer;
8. to measure or understand the effectiveness of advertising we serve to You and others, and to deliver relevant advertising to You; to make suggestions and recommendations to You and other users of our site about services that may interest You or them; and 
9. to display personal testimonials of satisfied customers on our website in addition to other endorsements, where You have agreed with a third-party review site that we may do so. If You wish to update or delete Your testimonial, You can contact us at [email protected]

Legal grounds for using Your personal information

The law permits us to process Your personal data in the way we do because the processing is necessary for the purposes of the legitimate interests that we pursue, which are:

1. to run and administer our business;
2. to prevent fraud;
3. to provide you with our services;
4. to evaluate, develop or improve our services;
5. to keep you informed about relevant products and services you are using;
6. to discharge our legal obligations to store and disclose information where necessary; and/or
7. to provide You with an efficient and smooth customer experience; necessary for the performance of our contract with us
8. to provide You with our services; necessary in order to comply with a legal obligation to which we are subject; or permitted by You, because You have given us consent.

 

5 - IS DATA COLLECTED SHARED WITH OR COLLECTED BY THIRD PARTIES

We may share your personal data with other Forex County third parties in order to enable or facilitate us to provide you with any of the Services you have requested, and also for  Forex County legal compliance purposes and, where you have consented and not withdrawn your consent.

The following categories of recipients may receive your personal information and process it for the purposes outlined in this Privacy Policy:

1. We may disclose data to provide our services, to respond to legal requirements, enforce our policies, liaise with judicial or regulatory authorities where required under applicable law, and protect our rights and property.
2. The personal information You provide to us may also be shared with third-party companies, agents, contractors, service providers, or related companies, including without limitation:

- with credit reference agencies to verify Your identity or recipients of the money transferred through the Service, if this is necessary to provide You with our services, respond to Your enquiries or for any other related purposes,

- with fraud prevention agencies who may use it to prevent fraud and money-laundering and to verify Your identity

(please note that those who commit fraud can be refused services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies can be found by contacting us at [email protected] 

3. We may also share Your personal information with:

         - other companies we have instructed to provide services to or for us;

         - other third parties for those purposes that may be reasonably ascertained from the circumstances in which the information was submitted;

         - other business entities, should we plan to merge with, or be acquired by, or be invested in by that business entity, or if we undergo a

            corporate re-organisation;

         - any successor in interest, in the event of a liquidation or administration of ForexCounty; and

         - to any other third party, but only subject to Your prior consent.

Links to Other Sites

Our website may contain links to other sites, including via our social media buttons. While we try to link only to websites that share

1. our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by others.
2. websites and a link do not constitute an endorsement of that website. Once You link to another website from our website You are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices.

Please check these policies before You submit any data to these websites.

6 - HOW LONG IS YOUR PERSONAL DATA RETAINED?

Personal data is used for different purposes and is subject to different standards and regulations. In general, personal data is retained for as long as necessary to provide you with services you request, to comply with applicable legal, accounting, or reporting requirements, and to ensure that you have a reasonable opportunity to access the personal data.

To determine the appropriate retention period for personal data, we consider the applicable legal requirements, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means. For example:

1. Legal and regulatory requirements. We will retain your personal data if required to comply with legal and regulatory obligations, compliance procedures, and legal limitation periods.
2. Customer service. If you provide us with your personal data but do not have ForexCounty Email Services account, we may (subject to any legal or regulatory considerations) retain your personal data for as long as necessary to deal with your query.
3. Marketing and ForexCounty Email Services. Personal data provided to us for marketing and ForexCounty Email Services purposes may be retained until you opt-out or until we become aware the data is inaccurate.

 

7 - IS CORRESPONDENCE THAT YOU SEND TO US SAVED?

Yes. If you send us correspondence, including e-mails, we may retain such data along with any records of your account. We may also retain customer service correspondence and other correspondence involving you, us, and any ForexCounty Company, our partners, and our suppliers.

8 - DATA SECURITY

We are committed to maintaining the security of your personal data and have measures in place to protect against the loss, misuse, and alteration of the data under our control.

We employ modern and secure techniques to protect our systems from intrusion by unauthorised individuals, and we regularly upgrade our security as better methods become available.

Our datacentres and those of our partners utilise modern physical security measures to prevent unauthorised access to the facility.

In addition, all personal data is stored in a secure location behind firewalls and other sophisticated security systems with limited (need-to-know) administrative access.

All our employees who have access to, or are associated with, the processing of personal data are contractually obligated to respect the confidentiality of your data and abide by the privacy standards we have established.

Please be aware that no security measures are perfect or impenetrable. Therefore, although we use industry standard practices to protect your privacy, we cannot (and do not) guarantee the absolute security of personal data.

The Website may offer chat rooms, forums, message boards, or news groups to users. It is important to remember that any information disclosed in these areas becomes public information. Accordingly, as with any public forum, you should exercise extreme caution when deciding whether to disclose your personal information.

9 - DOES THIS PRIVACY NOTICE APPLY TO OTHER WEBSITES?

No. Our Website (www.forexcounty.com) may contain links to other Internet websites. By clicking on a third party advertising banner or certain other links, you will be redirected to such third party websites. We are not responsible for the privacy policies of other websites or services. You should make sure that you read and understand any applicable third-party privacy policies, and you should direct any questions or concerns to the relevant third-party administrators or webmasters prior to providing any personal data. We may permit third parties to offer subscription or registration-based services promoted through our own Services. In some instances, these other services may be co-branded or use ForexCounty's trademarks under license; however, other’s services have their own respective privacy policies.

10 - DIRECT MARKETING

We may sometimes contact you (by email, SMS text, letter or phone) in order to provide targeted marketing about our Services. Such marketing communications will only be sent to you if you gave your consent (when you registered for our Services or at another point) and you have not withdrawn such consent or if there is another basis to send such communications to you.

All marketing e-mails you receive from us will include specific instructions on how to unsubscribe and you may unsubscribe at any time or alternatively, you can unsubscribe from marketing at any time by contacting us in writing by email at [email protected]

You should note that we are opposed to third-party spam mail activities and do not participate in such mailings, nor do we release or authorise the use of customer personal data to third parties for such purposes.

11 - PRIVACY COMPLAINTS PROCEDURE

INDIVIDUAL RIGHTS

• Subject Access Request: If you are interested to find out what data we hold on you and/or wish to request that we modify, update, or delete this information, please contact the team at [email protected] at any point and we will be happy to advise. Please note that to comply with your request, we may ask you to verify your identity or ask for more information about your request and we may decline your request, where we are legally permitted to do so, but we will explain why if we do so. Where requests are manifestly unfounded or excessive because they are repetitive, we will charge a reasonable fee considering the administrative costs of providing the information; or refuse to respond and the reason will be explained.

Also, if the request is made electronically, we will provide the information in a commonly used electronic format.

• Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply: for example if we are conducting research where the processing of personal data is necessary for the performance of public tasks.
• Right to Rectification: Where we have obtained your personal data to process for certain activities and you find the data to be misleading or inaccurate, you have the right to request for rectification. This can be done in writing or verbally through [email protected]. We have processes in place to respond to that request within 30days (although we may be allowed to extend this period in certain cases) However, based on certain conditions, we may refuse requests to rectify data. The reason will be made known to the individual involved. However, if you disagree in such circumstances, you have the right to make a complaint to the ICO or another supervisory authority.
• Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example, for having forexcounty login details) you may withdraw your consent at any time.
• Right to erasure: In certain situations, you have the right to request us to “erase” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases and we may, should a worker contact us directly, need to refer this request to the appropriate data controller to assess – for example, the client hiring organisations and will only disagree with you if certain limited conditions apply (these will typically be around competing legislation, for example, health and safety or HMRC requirements). If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
• Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this – either by directly transferring your data for you or by providing you with a copy in a commonly used machine-readable format.
• Right to lodge a complaint with a supervisory authority: You also have the right to lodge a complaint with your local supervisory authority. In this case, the supervisory authority is:
• Right to Verbal complaint with management. You also have the right to lodge a verbal complaint with a management team, a request to [email protected] a manager will make arrangements to call you in 24 hours.

HEAD OFFICE ADDRESS:

FA Global BK Finance LTD

30 Churchill Place,

London, England, E14 5EU

Customer Service Number - +44 - 0333 006 8485

Other information relating to your privacy

The Services are not intended for use by children, especially those under 16. No one under age 16 should provide any Personal Information or use our public discussion areas, forums, or chats. If it is discovered that we have collected Personal Information from someone under 16, we will delete that information immediately.

12- CONTACT US

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us in writing by email at

[email protected] or by post to FA Global BK Finance LTD

30 Churchill Place,

London, England, E14 5E

Customer Service Number - +44 - 0333 006 8485