1.1 The "Terms and Conditions” stated below to administer the access and use of our website. For this purpose, our “Website” includes all services associated with it (hereafter referred to as, the "Website” or “Service". English is the language of our Terms and Conditions and it is the applicable version for other languages. We may provide other versions of languages for guidance purposes only. Therefore, any business transaction will be considered in relation to the English version only. In this respect, all services, instructions, and transactions are to be carried out in English. By accessing, registering with, and using the service, you agree to be bound by our Terms and Conditions. Please do not access, register, or use our service if you do not wish to be bound by the Terms and Conditions.
1.2 In these current Terms and Conditions, the terms “we", "us", or "our" refer to FA Global BK Finance Limited trading as “Forex County” including employees, directors, affiliates, successors, and assigns. And the terms “you” or “your” refer to any person who accesses and/or uses the Service. FA Global BK Finance Limited T/A Forex County, is a company incorporated in the United Kingdom (number 10371841), with registered office FA Global BK Finance LTD at 30 Churchill Place, London, England, E14 5EU
1.3 Forex County is authorized by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2009 with Firm Reference Number 807228 for the provision of payment services.
1.4 Our Terms and Conditions become effective on the first day or date which you access, register, or use the Service. We may change our Terms and Conditions regularly, but these changes will become effective 1 month from the day or date they are made known to you in the form of notification. Any changes will alter the terms on which you previously used the Service.
1.5 Our Service becomes active to assist people or clients who wish to send money to their family and friends or receive money from family and friends, in any part of the world.
2.1 “Website” means the website: https://www.forexcounty.com www.forexcounty.co.uk operated by FA Global BK Finance Limited to provide online money transfer services and/or our payment system for sending of payment requests and/or transaction requests.
2.2 “Fees” means the charges and fees we charge to you for the Service, as applicable, in accordance with the price list published on the Website, or the prices or rates that we communicate to you before we issue a Confirmation, or as provided in these Terms and Conditions.
2.3 “Prohibited” means any unlawful purpose (whether such illegality arises in the country from which the funds are transferred or where they are intended to be received or in any territory with jurisdiction over the Sender or the Receiver) including, without limitation, the transfer or receipt of payment for illegal activities, the transfer of funds which constitute proceeds of crime or money laundering under the Proceeds of Crime Act 2002 or which are obtained by illegal activity, the transfer of funds for the purpose of funding illegal activity, the transfer of funds for the purpose of avoiding the seizure of such funds by law enforcement authorities or under orders of any court of law, and any transfer of funds without the permission of their owner
2.4 “Business Day” means any day which we are open for business to execute Transaction Requests and/or Payment Requests.
2.5 Payment Instrument" means a valid instrument of payment such as a bank account, debit card, or credit card.
2.6 “Payment Request” means a specific instruction from you to a Sender requesting a Transaction.
2.7 "Payout Amount" means the amount paid out, after any foreign exchange conversion, to the Payee’s account exclusive of the Service Fee.
3.1 you will not access, use or attempt to use the Service to provide any Instructions unless you are at least 18 years old and you have the legal capacity to form a binding legal contract in any relevant jurisdiction please check the sanctioned countries under our responsibilities terms and below prohibit services
Unlawful Internet Gambling
Unlicensed Casinos, wagering Institutions, and online gambling
Prostitution, model agencies, escort
Marijuana Industry and other Recreational Drug Industries
Unlicensed Financial Institutions, where licensing is required
Rough Gems Trade
Physical Dating Agencies
Nail Shops/ Nail Salons
Places of Religious Worship
Sauna, or bathhouses
Pornography and/or Adult Entertainment Content Creators
Embassies, Diplomatic Missions, and Consulates
Private Security Firms, Private Military Contractors
Blood, Organs, Body Parts
Unauthorised Ticket Sellers
Tax Avoidance Schemes
3.2 for each Transaction Request you submit, you will pay us the Service Fee in addition to the Transaction Amount. Payment becomes due at the time that you submit your Transaction Request. To the maximum extent permitted by law, the Service Fee is non-refundable unless expressly stated in these Terms and Conditions. If you submit a Transaction Request that results in ‘FA Global BK Finance Limited’ becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse us for all such fees.
3.3 we may apply a convenience fee for processing credit cards in certain jurisdictions at our discretion;
3.4 you will not use any device, software, or routine to interfere or attempt to interfere with the proper working of the Service or any Instruction being conducted through the Service.
3.5 in connection with your registration and use of the Service, you will: -provide us with true, accurate, current, and complete evidence of your identity, and promptly update your personal information if and when it changes; -provide us with any identity documentation as may be requested by us; - provide us with details of one or more Payment Instruments; -provide us with true, accurate, current and complete information as we indicate on the website is required to receive the Service and any other information which may be required in relation to the Recipient; provide us with: any other information that must be provided for a Transaction Request to be properly executed, as specified when you enter the details of the Transaction you are interested in on our website; and such information relating to the Transaction.
3.6 We do not accept any liability for loss or damages to you or any third party resulting from non-payment or delay in payment of a Payout Amount to a Payee or failure to perform an Instruction under the Service if you are in breach of your obligations listed in point 3.1.
3.7 When you are using the Service under these Terms and Conditions, it is your responsibility to make sure all the details are accurate before submission. Once a Transaction Request has been received it is not normally possible to change any details of that Transaction Request. You will be given the opportunity to confirm Transaction Requests before submission and you must check the details carefully.
3.8 The total amount (the Transaction Amount, Service Fee, and other applicable fees and charges) that you will be required to pay and the relevant exchange rate will be displayed clearly on the website before you are asked to confirm your Transaction and proceed with the Transaction at this point is entirely optional.
3.9 When you pay a Transaction Amount in one currency and the Payout Amount is in another currency, there will be a difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. ‘FA Global BK Finance Limited’ and its Service Providers usually make a small profit in these circumstances. We guarantee you the Payout Amount in local currency. The margin taken on foreign currency exchange covers our risk in ensuring this. If a Payee’s account is denominated in a currency other than the currency you instructed us to make payment in there may be delays, additional charges, or different exchange rates. The Sender is therefore responsible for ensuring that the currency requested for the Transaction matches the currency of the account where the funds are to be delivered.
3.10 ‘FA Global BK Finance Limited’ will have no responsibility for any fees or charges you may incur by the use of a particular Payment Instrument to fund a Transaction. These may include but are not limited to unauthorized overdraft fees imposed by banks if there are insufficient funds in your bank account or "cash advance" fees and additional interest which may be imposed by credit card providers if they treat the use of the Service as a cash transaction rather than a purchase transaction.
3.11 You will only use the Service to send money to people that you know personally and not to pay for goods or services from third parties you do not know and trust. You acknowledge that FA Global BK Finance Limited "Forex County" may refuse to process your Transaction Request where we believe you are using the Service to purchase goods or services from third parties you do not know and trust or where we believe that the Service is being used, by you or the Recipient, in furtherance of fraudulent, illegal or Prohibited activities. If you choose to pay third parties for goods and services using the Service, you acknowledge that Forex County has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and that any such use of the Service is entirely at your own risk.
Businesses a Residential Address
Online Tobacco/Vape/E-Cig/Controlled Product
Trading (binary options, CFD, etc) for retail customers (as opposed to institutional investors)
Sending Aggregators (upstream)
Multi-Level Marketing Schemes
Dealers in Precious metals, Stones, and Jewellery
Providers of private online lottery, mail order lotteries and sweepstakes
Payday loan companies
Trial Continuity Services
Travel Agents/Companies - Beauty Supplies
Butcher Shop / Meat Markets
Dry Cleaners / Laundries
Hairdressers/ Barber Shops
Delicatessens and Restaurants
Online Licensed Casinos, wagering Institutions and online gambling
Licensed Casinos, wagering Institutions and gambling
Gaming (video games)
Used automobile dealers and sellers of used car parts
Litigation Finance Companies
Non-Government Organizations (NGOs) and Charities
3.12 Both you and the Recipient will only act on your own behalf. You may not submit an Instruction or receive a Transaction on behalf of a third person. If you intend to submit an Instruction or receive a Transaction on behalf of a third person, you must first inform "Forex County" FA Global BK Finance Limited of your desire to do so and provide us with any additional information about the third person we may request in order that we may decide whether to permit the Instruction or Transaction.
3.13 In using the Service you will comply with these Terms and Conditions and any applicable laws, rules, or regulations. It is a breach of these Terms and Conditions to use the Service to send Transaction Amounts: (a) to a Payee who has violated the Terms and Conditions, or (a) in connection with illegal activity including but not limited to money-laundering, fraud and the funding of terrorist organizations. If Forex County reasonably believes you are using the Service in connection with illegal activity or for any fraudulent purpose, or are permitting a third party to do so, FA Global BK Finance Limited may report you to the appropriate legal authorities.
3.14 When using our website or the Service or when interacting with Forex County "FA Global BK Finance Limited", with another user or with a third party, you will not: -breach these Terms and Conditions, or any other agreement between you and Forex County "FA Global BK Finance Limited"; -create more than one registration without our prior written permission; -provide false, inaccurate, or misleading information; -allow anyone else access to your registration details, and you will keep those details safe and secure; -refuse to provide confirmation of any information you provide to us, including proof of identity, or refuse to co-operate in any investigation; -use an anonymizing proxy (a tool that attempts to make activity untraceable); or -copy or monitor our website using any robot, spider, or other automatic device or manual process, without our prior written permission.
3.15 You acknowledge that nothing in these Terms and Conditions or in any other information provided by Forex County as part of the Service is intended to be, nor should it be construed to be legal or other advice. If required, you agree to consult your own professional advisers as to the effects of English or foreign laws which may apply to the Service.
4.1 Subject to these Terms and Conditions, we agree to provide the Service to you using reasonable care. But you agree that the Service may not be available, whether whole or in part, in certain places such as regions or countries.
4.2 FA Global BK Finance Limited "forex County" may decide not to process any particular Transaction. When you submit a Transaction Request, you are requesting that we process the Transaction in your interest and consenting to the execution of the Transaction. We may, in our sole discretion, choose whether or not to accept the offer to process that Transaction. If we decide not to process the Transaction, we will notify you promptly of that decision and repay you the Transaction Amount received by us, provided that we are not prohibited by law from doing so. If we choose to proceed with the Transaction we may still suspend or cancel it at our discretion.
4.3 We reserve the right to modify or discontinue the Service or any part of the Service without notice, at any time or as at when necessary.
4.4 We may, at our absolute discretion, refuse any Transaction Request or impose limits on the Transaction Amount. We may do so either on a per Transaction basis or on an aggregate basis, and either in respect of one set of registration details or one Payment Instrument or on related sets of registration details or Payment Instruments.
4.5 Delivery times quoted on our service levels or elsewhere on our website are representative for the “normal” / average service and are not a guarantee of an individual Service or Transaction time. 4.6 We will attempt to process Transactions promptly, but any Transaction may be delayed or canceled for a number of reasons including but not limited to: our efforts to verify your identity; to validate your Transaction instructions; to contact you, or due to variations in business hours and currency availability; or otherwise to comply with applicable law.
4.7 We may send and receive notifications in relation to Transactions by email and SMS. We will provide you with information after receipt of a Transaction Request enabling you to identify the Transaction, along with details of the amount of the Transaction in the currency used in the Transaction Request, our Service Fee, exchange rate, and the date on which the Transaction Request was received.
4.8 We will attempt to provide Senders and Recipients with up-to-date information regarding the location and opening hours of our Service Providers by means of information on our website. However, you agree that FA Global BK Finance Limited ‘Forex County’ shall not be held responsible for any inaccuracies that may appear in that information or any consequential loss that may result from incorrect or incomplete information. 3.9 In accordance with Payment Services Regulations 2017,
4.9 the following fields either in totality or a subset thereof can be considered to be unique identifiers: Bank Transfers Bank Name, Branch Name, Account Number, Bank Code, Branch Code, IBAN, BIC (or SWIFT).
4.10 In the event you have provided us with an incorrect unique identifier in respect of a Transaction that falls under the Payment Services Regulations 2017 and your Transaction has been misdirected, you may make a written request for the full details of the Payee by contacting us using one of the channels listed at the end of these Terms and Conditions and we will provide you with such details to the extent required and permitted by law.
Our customers send mail around the world every day. However, a number of countries and international organisations, including the United Kingdom and the European Union, impose certain restrictions, also known as sanctions, on what you can send to certain individuals, organisations or countries.
Sanctions can take many forms but are generally aimed at preventing certain goods, services, finance, and knowledge from being supplied to particular recipients.
It is your responsibility to check whether the item you wish to post breaks any sanctions rules. If you break the sanctions rules, we can deal with your postal items in a number of ways including disposing of them. You may also face an investigation by the relevant authorities.
Where can I find out more information?
If you are sending mail from the United Kingdom, the UK Government’s dedicated sanctions website http://www.gov.uk/guidance/uk-sanctionsOpens in a new window and provides useful information, including links to relevant information, published by the United Nations (UN) and the European Union (EU).
The Government’s website includes information on:
Countries that are subject to sanctions
Over recent years these countries have included those listed below. However, the list changes and you should check a country’s status before posting an item.
Afghanistan, Albania, The Bahamas, Barbados, Belarus, Botswana, Burkina Faso, Burundi, Cambodia, Cayman Islands, Central African Republic, Cuba, Eritrea, Ghana, Iran, Iraq, Jamaica, Libya, Mauritius, Morocco, Myanmar, Nicaragua, North Korea, Pakistan, Panama, Russia, Senegal, Somalia, South Sudan, Sudan, Syria, Trinidad and Tobago, Uganda, Ukraine (Crimea Sevastopol Region) Vanuatu, Venezuela. Yemen, Zimbabwe
For countries subject to sanctions, there are specific restrictions in place on sending transactions. These are often that can be used for military or dual-use purposes. If you are posting items to any sanctioned country you must make sure you are allowed to send the item.
Individuals and organisations that are subject to sanctions
The UK Government maintains a list of individuals and organisations (for example, banks or utility companies, or terrorist organisations) that are subject to sanctions, recognised by the UK (which includes sanctions originating from the EU and the UN).
It is generally prohibited to have dealings with these “designated” individuals and organisations, for example, sending money or goods to them. They are often individuals and organisations linked to, or based in, the countries mentioned above. However, they may be based anywhere in the world, including the UK. You should seek specialist advice if you wish to post items to a designated individual or organisation.
The list of designated individuals and organisations can be found at:
Please note that none of the above is intended as legal advice and is not seen as an exhaustive description of the sanctions rules that may apply to you or the items you are posting.
5.1 To the extent permitted by law, once we have received your Instruction, you do not have the automatic right to revoke it.
5.2 Notwithstanding the provision of number 5.1 above, FA Global BK Finance Limited may, in its absolute discretion, or shall if required by law, attempt to cancel or recall your Instruction if you have informed us that you wish to revoke it. In some cases, FA Global BK Finance Limited may have initiated an irreversible request for funds to be paid out to your Payee by a Service Provider and therefore cannot guarantee cancellation will be successful. For successful revocations, FA Global BK Finance Limited will normally refund your money, less any reasonable revocation, recall or tracing charges and any Service Fees already charged, within seven (7) business days. -if you have any problems using the Service; or -you are aware of any unauthorized or incorrectly executed Transactions; -you should contact us through the channels listed at the end of these Terms and Conditions without delay and in any event no later than 12 months after the date the Transaction Amount was debited, upon becoming aware of the unauthorized or incorrectly executed Transaction. A request for a refund must be submitted in writing (including by email) to one of the contact points listed at the bottom of these Terms and Conditions, giving the Sender's full name, address, and phone number, together with the Transaction tracking number, Transaction Amount, and the reason for your refund request.
5.3 If we have executed the Transaction in accordance with the instructions you have provided to us, and that information proves to have been incorrect, we are not liable for the incorrect execution of the Transaction. We will however make reasonable efforts to recover the funds. We may charge you a reasonable fee, reflective of our efforts, to do so.
5.4 Where FA Global BK Finance Limited has executed the Transaction otherwise than in accordance with your Instruction, subject to clause 11.2, FA Global BK Finance Limited will refund the full amount debited. Unless there are exceptional circumstances, no adjustment will be made for any currency fluctuations which may have occurred between the time you pay us the Transaction Amount and the time of credit.
5.5 Any refunds will be credited back to the same Payment Instrument used to fund the Transaction and in the same currency.
6.1 We may refuse any Transaction Request, Payment Request or Transaction at any time for any reason (or cancel it where relevant). Notwithstanding this, we set out here some examples of when this may occur: -We may, in our absolute discretion, refuse or cancel Transaction Requests or Transactions where we believe that the Service is being used, whether by you or the Recipient, in furtherance of illegal, fraudulent or Prohibited activities. -We may, in our absolute discretion, refuse or cancel Transaction Requests or Transactions from certain Senders or to certain Payees, including but not limited to entities and individuals on restricted or prohibited lists issued from time to time by any government authorities, if we are required to do so by law, or where we have reason to believe processing the Transaction Requests would violate anti-money laundering or counter-terrorism financing laws and regulations. We may refuse to process a Transaction funded from certain Payment Instruments where we have reason to believe the security of the Payment Instrument has been compromised or where we suspect the unauthorized or fraudulent use of the Payment Instrument. -We may, in our absolute discretion, refuse or cancel Transaction Requests or Transactions if Forex County believes you are using the Service to purchase goods or services from third parties you do not know or trust. -We may, in our absolute discretion, refuse or cancel Transaction Requests, Payment Requests or Transactions if: (i) Forex County - FA Global BK Finance Limited is unable to verify your identity; (ii) Forex County is unable to verify the identity of the Recipient; (iii) You do not comply with information requests pursuant to clause 5.4; or (iv) Forex County reasonably believes you are using the Service or allowing it to be used, in breach of these Terms and Conditions or any applicable laws, rules or regulations
6.2 Where FA Global BK Finance Limited "Forex County" has refused or canceled a Transaction Request, Transaction or Payment Request, Forex County may also, at its discretion, temporarily or permanently suspend your Registration
6.3 Where FA Global BK Finance Limited Forex County temporarily or permanently suspends your Registration, or refuses or cancels a Transaction Request, Payment Request or a Transaction in accordance with this clause six (6), Forex County FA Global BK Finance Limited shall be entitled to retain any Service Fees already incurred.
6.4 In order to comply with our obligations under relevant laws, we reserve the right to ask for further information or evidence relating to the purpose of a Transaction.
7.1 You agree that you will not send Payment Requests to strangers i.e. people you do not know personally.
7.2 You acknowledge that the Service may not be available, in whole or in part, in certain regions, countries, or jurisdictions.
7.3 We are not obliged to process any particular Payment Request. When you submit a Payment Request, you are requesting that we process the Payment Request on your behalf and consenting to us contacting the Sender for these purposes. You acknowledge and agree that, when we send a Payment Request by SMS text message to a Sender on your behalf, we may use the mobile telephone number associated with your account for this purpose (i.e. the Payment Request we send will show as being sent from your mobile telephone number). We may, in our sole discretion, choose whether or not to process that Payment Request, or impose limits on Payment Requests. In particular, we may, in our absolute discretion, refuse Payment Requests and/or suspend or cancel your account with us where (i) You are in breach of clause 4, (ii) We believe that the Service is being used, whether by you or the Sender, in furtherance of illegal, fraudulent or Prohibited activities, or (iii) We are required to do so by law (including applicable anti-money laundering and counter-terrorism legislation) or (iv) We are unable to verify either your identity or that of the Sender.
7.4 All Transactions that result from a Payment Request will be handled in accordance with these Terms and Conditions, which the Sender will need to, accept prior to any Transaction proceeding.
7.5 Cancellation of Payment Requests: Once we have received your Payment Request, you may not cancel it. In such circumstances, you would need to contact the Sender separately and explain that you require the Payment Request to be treated as canceled. Please, therefore, ensure that your Payment Requests are legitimate, accurate, and complete.
7.6 Cancellation of Transactions: The cancellation of Transactions shall be governed by, and dealt with in accordance with these Terms and Conditions. You shall assist and co-operate with us in relation to all cancellation requests we receive from Senders after a Transaction has been initiated following your Payment Request. You shall, upon request from us, promptly refund to us or a third party of our choice (including the Sender) all monies you receive from Transactions where we reasonably believe that such Transactions have resulted from your use of the Services in contravention of these Terms and Conditions.
8.1 Customer Identification Program. English law requires all financial institutions to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers. We may therefore require you to supply us with personal identifying information relating to you and the Recipient and we may also legally consult other sources to obtain information about you and the Recipient.
8.2 Verification and Checks. We will verify your residential address and personal details in order to confirm your identity. We may also pass your personal information to a credit reference agency, which may keep a record of that information. Be assured that this is done only to confirm your identity and that we do not perform credit checks and therefore your credit rating will be unaffected. We may also need to verify the identity of a Recipient in the same way. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. By accepting these Terms and Conditions you authorize us to make any inquiries we consider necessary to validate the information that you provide to us. We may do this directly, for example by asking you for additional information, or requiring you to take steps to confirm ownership of your Payment Instruments or email address; or indirectly, for example by verifying your information against third-party databases or through other sources.
8.5 FA Global BK Finance Limited Forex County may, as necessary in providing the Service, store all information required of a Recipient to prove his or her identity or associated with their specific Instruction. Such proofs may include a suitable form of valid, unexpired identification from a list of acceptable papers provided by the Service Provider, and/or a transaction tracking number, a personal identification number (PIN), a "password", a "secret word", or other similar identifiers.
FA Global BK Finance Limited "Forex County" Website, the content, logos, signs, domain names, email addresses, and other indications of origin displayed on the Website relating to our products and/or services and all intellectual property relating to them and contained in them (including but not limited to copyrights, patents, database rights, design right, trademarks,) (“IPRs”) are owned by us, our affiliates or third-party licensors. Other names and logos of third-party products, services, and companies displayed on the Website may be the trademarks of third parties. You shall not acquire any right, title, or interest in any such IPRs by reason of the Services or the Contract, and all right, title, and interest in and to the Website, all shall remain our property and/or the property of such other third parties. You may use the Website only for the purpose of the bona fide use of our Services as an individual consumer or business customer and only as permitted by these Terms and Conditions or described on the Website. You are authorized solely to view and to retain a copy of the pages of the Website for your own personal use. The Website and the Services may not be used for the purpose of testing the Service or to obtain information about the Service or about us. You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the Website or any portion thereof for any public or commercial use without our express written permission. You may not: (a) use any robot, spider, scraper, or other automated devices to access the Website or to use the Service; and/or (b) remove or alter any copyright, trademark or other proprietary notice or legend displayed on the Website (or printed pages of the Website)
10.1 Where FA Global BK Finance Limited has materially breached these Terms and Conditions causing a Sender loss, we will refund the Sender the Transaction Amount and the Service Fee.
10.2 If a Transaction is delayed or fails, or if an executed Transaction is not authorized, you may have a right to receive a refund or compensation under laws relating to the provision of international money transfer services. In the case of any unauthorized or incorrectly executed Transaction, any such right may be prejudiced if you do not notify us of the unauthorized or incorrectly executed Transaction without delay, or in any event within thirteen months after the debit date. We will provide you with further details of your rights to a refund or compensation if you contact us using the contact details at the end of these Terms and Conditions.
10.3 Any claim for compensation made by you must be supported by any available relevant documentation.
10.4 If any loss that you suffer is not covered by a right to payment under the laws referred to in clause 10.2, we will only accept liability for that loss up to a limit which is the greater of: (a) The amount of any Service Fee and (b) £100, unless otherwise agreed by us in writing. The cap on our liability only limits a claim for loss arising out of any single transaction or series of related transactions, or (if a loss does not arise out of a Transaction or related Transaction) any single act, omission or event or related acts, omissions or events. This means that if, for example, you suffer loss by reason of our failure to perform our agreement with you under two unrelated Transactions, you might be able to claim up to £200.
10.5 FA Global BK Finance Limited do not, in any event, accept responsibility for: -any failure to perform the Service (e.g. your Instruction) as a result of circumstances which could reasonably be considered to be due to abnormal and unforeseen circumstances or outside our control or due to our obligations under any applicable laws, rules or regulations; -malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us; -any losses or delays in transmission of messages arising out of the use of any internet or telecommunications service provider or caused by any browser or other software which is not under our control; or -errors on the website or with the Service caused by incomplete or incorrect information provided to us by you or a third party.
10.6 Nothing in this clause 10 shall (a) Exclude or limit liability on our part for death or personal injury resulting from our negligence, or (b) exclude our liability for fraud.
10.7 Where you are sending a Transaction Amount to a Payee who is not registered with us, you agree to accept the provisions of this clause 11 not only for yourself but also on behalf of the Payee.
10.8 Your relationship is with FA Global BK Finance Limited Forex County only. You agree that no affiliate of Forex County owes you any duty of care when performing a task that would otherwise have to be performed by Forex County FA Global BK Finance Limited under its agreement with you.
10.9 You understand and acknowledge that you are liable for all losses incurred in respect of an unauthorized Transaction or Instruction or any other unauthorized use of the Service, where you have acted fraudulently or negligently and you agree to be responsible for and hold harmless FA Global BK Finance Limited Forex County, our subsidiaries, affiliates, officers, directors, employees, independent contractors, advertisers, partners, and co-branders from all loss, damage, claims, actions or demands, including reasonable legal fees, arising out of your use or misuse of the website or Service, all activities that occur under your password or account e-mail login, your violation of these Terms and Conditions or any other violation of the rights of another person or party.
11.1 You acknowledge that these Terms and Conditions shall be entered into electronically, and that the following categories of information ("Communications") may be provided by electronic means: -these Terms and Conditions and any amendments, modifications or supplements to it; -your records (e.g. of transactions) through the Service; -any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by law; -any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service; and -any other communication related to the Service or Forex County.
11.2 The Service does not allow for Communications to be provided in paper format or through other non-electronic means. You may withdraw your consent to receive Communications electronically, but if you do, your use of the Service shall be terminated. In order to withdraw your consent, you must contact us using our contact information at the end of these Terms and Conditions.
11.3 In order to access and retain Communications, you must have or have access to the following: -an internet browser that supports256 – bit such as Internet Explorer version 8.0 or above; -an e-mail account, e-mail software capable of interfacing with FA Global BK Finance Limited Forex County’ e-mail servers and the capability to read e-mail from Forex County, and a device and internet connection capable of supporting the foregoing; and-sufficient electronic storage capacity on your electronic device’s hard drive or other data storage unit; or -a printer that is capable of printing from your browser and e-mail software. 11.4 In addition, you must promptly update us with any change in your email address by updating your profile at https://www.forexcounty.com
12.1 You may terminate these Terms and Conditions on one month’s written notice. We may terminate these Terms and Conditions upon two months’ notice, except as provided for in clause 14.2 We may terminate these Terms and Conditions with immediate effect if you: -become, or we reasonably believe or become aware you are likely to become, insolvent or are declared bankrupt; -are in breach of any provision of these Terms and Conditions; -use the Service or the website in a way that is disruptive to our other customers, or you do anything which in our opinion is likely to bring us into disrepute; -through any means of communication intimidate, harass or threaten Forex County or its employees with violence, property damage or any other offensive, indecent or hateful material; -breach or attempt to breach the security of the website (including but not limited to: modifying or attempting to modify any information; unauthorized log-ins, unauthorized data access or deletion; interfering with the service, system, host or network; reverse engineering of any kind; spamming; hacking; falsifying data; introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines; or testing security in any way); or -are, in Forex County’ reasonable belief, using the Service in connection with fraudulent, illegal or Prohibited activity, or permitting a third party to do so.
13.1 If you wish to make a complaint about any aspect of the Forex County FA Global BK Finance Limited service, please send your complaint in writing to the address shown on the Contact Us page of our website or by email to firstname.lastname@example.org
13.2 We will acknowledge receipt of your complaint within 2 Business Days. We will investigate your complaint and come back to you with the results of our investigation no later than 7 Business Days after the receipt of our acknowledgment of your complaint.
14.1 Governing law: this Agreement will be governed by English law and the parties submit to the exclusive jurisdiction of the English Courts.
14.2 No Waiver: The failure of Forex County FA Global BK Finance Limited to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.
14.3 Modification: We may modify these Terms and Conditions from time to time without notice to you, except as may be required by law. You can review the most current version of the Terms and Conditions at any time by reviewing the website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify these Terms and Conditions and acknowledge that any attempts by you to modify these Terms and Conditions shall be void.
14.4 Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement.
14.5 Severability: If any provision of the Terms and Conditions is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the Terms and Conditions as reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect.
14.6 Any external links to third-party websites on the website are provided as a convenience to you. These sites are not controlled by us in any way and we are not responsible for the accuracy, completeness, legality, or any other aspect of these other sites including any content provided on them. You access such websites at your own risk. SECURITY RISK We take security very seriously at Forex County and we work hard, using state-of-the-art security measures, to make sure that your information remains secure. The Forex County Service is a safe and convenient way to send money to friends and family and to other people that you trust. However, we do advise you to consider very carefully before sending money to anyone that you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true - they may be scams. If you are aware of anyone or any entity that is using the Service inappropriately, please email us. Similarly, if you receive any emails, purporting to be from FA Global BK Finance Limited Forex County, which you suspect may be "phishing" (fake) emails, please forward the email to us at email@example.com
Questions, notices, and requests for refunds or further information should be sent to Forex County, as follows: -Online at https://www.forxcounty.com/en/contact-us/ -by email to firstname.lastname@example.org -by telephone at +44 0333 006 8485 or -by post to: Forex County, FA Global BK Finance Limited, 30 Churchill Place, London, England, E14 5EU